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Lockdown and getting back to business

Information on local restriction tiers as they relate to workplace, employees, wider society and social contact from goverment is updated through this site:

Tier 2 guidance for hospitality

North Somerset Council Regulatory Services have produced a short guide to support hospitality businesses understand how to trade safety during Tier 2 restrictions.

It outlines current measures that are in place to help you maintain your business while protecting both your customers and employees.

Covid-19 pubs and restaurants guidance Tier 2

Create a coronavirus NHS QR code for your business or event

The government have set up a service to create a QR code for display in your venue. You should get visitors to scan the QR code when they arrive, using the NHS COVID-19 app. This is to help trace and stop the spread of coronavirus (COVID-19). 

A QR code should be displayed if you are: 

  • a business, place of worship or community organisation with a physical location that is open to the public 
  • an event which is taking place in a physical location 

More information and code generator:


Working safely during COVID-19

The government has published a series of guidance papers to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic. 

These 8 guides cover a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles. You may need to use more than one of these guides as you think through what you need to do to keep people safe. 

Reviewing the above and existing statutory guidance, Be the Business have provided useful guidance for employees and employers relating to health and safety, PPE, commuting, many aspects around social distancing, and workplace cleaning.  

Be the Business Covid-19 workplace and commuting guidance

Better Business for All (BBfA) have prepared a Covid-19 Toolkit to help guide you through to restarting your business safely – BBFA Covid-19 Toolkit

Support from Regulatory Services

North Somerset Council’s regulatory services teams have written some FAQ documents relating to food and safety and licensing to support effective decision making in the hospitality and leisure sector. There is also some sign posting information for business from the trading standards team. 

Licensing FAQs

Food and Safety FAQs

The FAQ’s outline support for various licence holders.  should you need to apply for a specific licence please contact the Licensing Team for further advice and clarification.

Planning and licensing laws will be relaxed to help the hospitality industry recover from the coronavirus lockdown, the note below gives outline of these proposals.

Business and Planning Bill to aid COVID-19 reopening

The best place to find COVID-specific guidance in relation to Trading Standards matters is via the Business Companion website at:

This site carries information in specific thematic areas (presently headed “Travel”, “Food” and “Housing and Home Improvements”) along with a fourth area which collates a wide range of advisory guidance.

In light of the present practice of moving away from cash transactions, businesses will also wish to be aware of the additional guidance, provided via the link below, which explains that debit/credit card surcharges are not permitted:

If you require any guidance in relation to a Trading Standards matter which is not covered by the above, please e-mail the team at

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