First Class Comms, Weston-super-Mare
First Class Comms, specialists in managing communications services for business, is a North Somerset business through and through. Established in April 2013, the business has grown rapidly since its inception, bringing on board an impressive client base, expanding its team and in 2014 relocating into new larger premises at The Hive business development centre, part of Weston-super-Mare's exciting Junction 21 Enterprise Area (J21EA).
Working with business-to-business organisations, most of whom are based in the South West and have from two to several hundred employees, First Class Comms is building its reputation on delivering first class service and competitive prices. Managing the communications systems of its clients - including mobiles, landlines, phone systems and internet connection - the six-strong First Class Comms team prides itself on its abilities to negotiate best services and prices, deliver efficient services and manage all queries, faults and new requests with minimal fuss or disruption. Clients can reach its UK-based team who will help them with a solution to any problem 24/7, 365 days a year.
Recent client projects range from delivering high speed connectivity in a rural location for a Dartmoor-based hotel to providing a marketing communications agency with a fully-joined up and comprehensive approach to its ongoing communications services following a move to new offices.
As a result, First Class Comms has grown by an impressive 29 per cent in the year to November 2014 but without compromising quality or service. A Net Promoter Survey (NPS) in October 2014 to gauge loyalty and success of customer relationships saw the company achieve a score of +77 - an outcome which Founder and Director Mark Burland believes to be unrivalled in the telecoms and most other sectors, where a +50 score is deemed to be excellent.
"First Class Comms set out to become the regional telecoms service that was based on high quality service and satisfied customers and which becomes an integral part of customers' businesses." explains Mark. "This approach has been welcomed by many clients who value a service and a standard that they can rely on and we have grown by recommendation and reputation.
"As businesses increasingly look to change providers based on service delivery and with escalating interest in 4G services and a growing desire from clients to understand the best ways of bringing their communications together and connecting smaller offices and remote users, we are perfectly placed to help and support."
First Class Comms firmly sees its future as being based here in North Somerset. "North Somerset is an ideal location for being able to reach clients across the South West and beyond and with all the exciting progress that is being made in the area, we are enjoying being part of a busy, vibrant business community." says Mark. "Clients who have visited our new premises have commented that they can see this being an interesting and creative place for businesses looking to grow."