Castelan Group, Weston-super-Mare
Castelan Group was established in 2011 but has a heritage that dates back to the 1990’s when the original company was formed as The Regency Group. Since 2011, the Castelan Group has been building on these foundations to grow its business into one of the largest employers in North Somerset. Specialising in the provision of insurance products, claims handling, payment processing, repair networks, build networks and care solutions it is now setting its sights firmly on high skilled professional services expansion.
The company has grown to the extent that it now handles some 3,000 policy claims per week, makes 110,000 customer visits per year and handles 250,000 telephone calls per year. This is all achieved through continuous development of systems and people based at our HQ in Weston and those who work remotely. The Castelan Group has harnessed the power of leading edge mobile technology to provide ‘real time’ reporting right across the United Kingdom providing clients and customers with a high quality service.
Castelan Group recognise the key to effective performance and future growth is high levels of motivation and training across all 215 staff. Martin Napper, Chief Executive Officer, said: “Our staff see Castelan as a career not just a job, we recognise that to be an attractive employer we have to offer an attractive range of opportunities and we think we have this about right as the average tenure of staff is in excess of 6 years. To support the long term future of the company, and youth employment in North Somerset, we have worked with Weston College to develop several apprenticeships across the business along with e-learning, NVQ and technical qualifications allowing continued professional development of all our staff.”
It is clear that the Castelan Group have great career opportunities in Claims Management, Customer Care, Contact Centre and Sales, but less well known is that they have extensive support functions that can offer careers in Audit, Human Resources, IT Development, IT Infrastructure, Finance, Stock Control, Quality Assurance, Insurance Services, Training, Payroll, Health & Safety and a range of roles for Furniture Technicians.
Because of this investment in people and performance Castelan are trusted by many household names such as Next, Marks & Spencer, DFS, ScS, Furniture Village, Jaguar Landrover, Argos, Homebase, Harveys, Plumbs, Budget Insurance, J D Wetherspoon and a host of others.
Looking to the future, this leading position is allowing Castelan Group to apply its knowledge of customer and business trends to innovate and diversify its professional services. Martin Napper said: “We have exciting plans to utilise the rise in mobile technology use, allowing greater levels of customer self-service and develop personal plans and warranties, offer domestic and hospitality re-upholstery services and develop further our furniture fitting services to the retail sector. All of these developments are managed proudly from our Weston-super-Mare head office.”
Martin continues: “Weston-super-Mare, and the wider area of North Somerset, is exactly where the Castelan Group needs to be to attract the wide range of skills that are required for our business. With great transport links by road and rail and more affordable housing than Bristol, the town is rich with skills and talent that we want to attract. Add to this the superb educational facilities that are being developed by Weston College the future for Castelan, and indeed Weston-super-Mare, can only be incredibly positive.”